Terms & conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern all SMS text messages sent and received as part of the messaging service provided by Bellingen Refrigeration + Air (ABN ) ("we", "us", "our"). By opting in to receive SMS messages from us, you agree to be bound by these Terms.

2. Consent to Receive Messages

You will only receive SMS messages from Bellingen Refrigeration + Air if you have provided express consent, in accordance with the Spam Act 2003 (Cth). Consent may be given through:

Our website enquiry or booking forms

Paper forms completed in person

A verbal request recorded during a customer service interaction

Any other channel where you knowingly and clearly opt in to receive messages from us

We do not send commercial SMS messages to numbers without valid, verifiable consent.

3. Types of Messages and Frequency

Messages you may receive include, but are not limited to:

Booking and service confirmations

Appointment reminders

Job status updates

Review requests following a completed job

Occasional promotional offers or special announcements

Message frequency varies depending on your interactions with our business and is not on a fixed schedule.

4. Message and Data Rates

Standard message and data rates set by your mobile carrier may apply to messages you send or receive through this service. These charges are determined by your carrier, not by Bellingen Refrigeration + Air, and we are not responsible for any charges you incur.

5. Opting Out

You may withdraw your consent and stop receiving messages at any time by replying STOP to any message you receive from us. In accordance with the Spam Act 2003 (Cth), we will process your opt-out request within 5 business days, and you will not receive further commercial messages from us after that point (except where a message is necessary to complete a transaction already in progress, e.g. confirming an active booking).

For help at any time, reply HELP, or contact us using the details in Section 10 below.

6. Privacy

Any personal information we collect through this messaging service (such as your mobile number and message content) is handled in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs). Our Privacy Policy is available at [insert Privacy Policy URL].

We do not sell or share your mobile number with third parties for their own marketing purposes.

7. Message Delivery

While we make reasonable efforts to ensure messages are delivered promptly, Bellingen Refrigeration + Air does not guarantee delivery of any message. Delays or failures can occur due to factors outside our control, including but not limited to network congestion, carrier issues, or device compatibility.

8. Your Obligations

By using this messaging service, you agree not to:

Use the service for any unlawful purpose

Send messages that are offensive, threatening, or intended to harass another person

Attempt to interfere with or disrupt the service

9. Compliance with Australian Law

This service is operated in compliance with applicable Australian legislation, including:

Spam Act 2003 (Cth)

Privacy Act 1988 (Cth) and the Australian Privacy Principles

Telecommunications Act 1997 (Cth)

10. Changes to These Terms

We may update these Terms from time to time. Where reasonably practicable, changes will be communicated via our website or by direct message. Your continued use of the messaging service after changes take effect constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Phone: 0499 914 413

Email: [email protected]